Book the Florida

1. Booking

Before a booking can be accepted the booking form and a copy of the terms and conditions must be completed and signed by the designated party leader. The party leader must be over 21 years of age and must take full responsibility for all payments and correspondence. At peak periods we may only accept Saturday to Saturday bookings. All bookings are taken solely at the owners discretion. The booking deposit (amount advised at time of booking) must be received within 7 days or your reservation may be cancelled. The balance must be paid in full ten weeks before the arrival date (the due date of the final payment will be shown on our invoice). Failure to remit the final balance in line with these terms may result in loss of your dates and forfeit your booking deposit. Bookings less than 10 weeks in advance must pay the full amount due including the security deposit. The final balance must include the security deposit. Rental Times are 4pm on the arrival date to 10am on the day of departure.

2. Cancellation

The client may cancel the holiday booked at any time after it has been confirmed. If you need to cancel the booking the owners must be informed ASAP in writing. Cancellation prior to 10 weeks before the arrival date will result in loss of booking deposit only. Cancellation less than 10 weeks before the arrival date will result in total loss of rental charge unless we are able to occupy your reserved week(s). We reserve the right to cancel the booking if the balance of the holiday is not paid by the prescribed time, or the villa/house is not available for any reason. Should we need to cancel the booking, we will give as much notice as possible and where possible try to accommodate you elsewhere. In the event of cancellation the security deposit will be refunded. Please plan for these possibilities and acquire adequate insurance.

3. Insurance

All guests should be covered by travel insurance, which carries adequate protection against delays and cancellation. It must also carry adequate medical insurance for the USA. Our insurance does not cover your personal possessions lost or damaged when on vacation, nor does it cover any costs you may incur if you have to cancel your booking. It is the responsibility of the party leader to ensure all guests on the booking form have adequate cover.

4. Accommodation

This property will be fully licensed for short term rental and Florida State law declares that everyone occupying the house must be listed on the booking form. This includes small children and must be adhered to. Whilst the villa/house may have beds for more to allow for maximum flexibility, the maximum occupation stated by Florida Law for this villa is 8 persons and this occupancy limit may not be exceeded.

The property may not be shared, sub-let or assigned to other persons. The party leader may be allowed to amend or add names on the booking form (provided the numbers are within the permitted limits) and they have written agreement from the owners before doing so. The party leaders name may not be changed. No amendments will be accepted after the arrival date.

The property will be available to clients after 4pm Florida time unless otherwise agreed. The property must be vacated by 10am Florida time on the day of departure unless otherwise agreed. We realise when traveling with young children you may appreciate a later checkout. Wherever possible we will try and accommodate this request. Please contact us for further details.

5. Owner Access

Access may be required by authorised personnel for maintenance or by the owners during your stay.

6. Smoking

The property is a NO SMOKING home.

For the comfort and safety of all our guests SMOKING IS NOT ALLOWED inside the villa. Failure to comply with this clause will render this booking void and our management company have the right to evict your whole party from the home.

Smoking is ONLY permitted on the property when outside on the deck area but ashtrays must be used. Should any damage caused by cigarettes (including but not limited to cigarette and cigar burns) be found on any part of the property the appropriate charge would be deducted from the security deposit.

If the management company find any evidence of smoking inside the villa/house during your stay this will be regarded as a serious breach of contract and you will be evicted immediately. All monies paid will be forfeited and you will be liable for a deep clean fee. This will include but is not limited to, professional cleaning of all soft furnishings, linens, carpets etc as well as a "clean air" fee, to replace all air conditioning filters and de-odorizing costs.

7. Pets

NO PETS or ANIMALS are allowed in the villa/house.

This condition is strictly enforced.

8. Complaints

In the unlikely event that you may experience any problems with the property in the first instance you should contact the management company who will do their best to assist you and remedy the matter as soon as is practically possible.

Should the problem remain unresolved, the owners should be notified as soon as possible. Please note the time difference between the UK and US. Complaints or problems reported after the departure date will not be accepted or considered.

9. Neighbourly Conduct

The guests should occupy the property in a responsible and dignified manner.

Please act in a courteous manner towards your neighbours who may be permanent residents and keep noise to a minimum during early mornings and late evenings, particularly around the pool and patio areas.

Excessive noise may result in a visit from the on site security or even the local Sheriff. This could lead to your party being excluded from the property without refund. Please treat the home in the same way as you would like your own home treated.

10 (a). Security

Guests are expected to take all reasonable security precautions, including locking all doors and windows whenever they leave the property.

10 (b) # Security deposit

A $ 250 US Dollar / £125 UK Pound security deposit is required.

The deposit will be returned to the party leader when we have received confirmation from our management company that the property and all its fixtures and fittings are in the same condition as when you arrived, the contents are intact and that you arrived and vacated the property within the agreed times and dates. This is usually within 14 days of your departure.

Any breakages must be notified to our management company as soon as possible. To protect yourself from possible charges against your security deposit please inspect all rooms, including the pool and patio area immediately upon your arrival and let the management company know of anything that might be construed as damage (e.g., burns on counters, furniture or carpet; torn screens; major stains on carpet or walls; stained or torn upholstery; etc.) Should any damage exceed the value of the security deposit, the client is responsible for the costs of repair or replacement to remedy any damaged or missing items. Our management company will inspect the property on your departure.

11 Construction Works

The property is situated on a development where construction is ongoing.

The development may also consist of residential and vacation homes. Therefore, the owners and the Management Company cannot be held responsible for any ongoing construction, alterations to existing houses or any noise as a result thereof on or around the resort.

12. Pool Heating

If pool heating is required there is an additional charge. The owners cannot guarantee the temperature of the pool as this will vary according to different factors, mainly the prevailing weather.

We recommend pool heat between October and May.

If you require pool heat please order it at time of booking wherever possible as the heating of the pool takes time. Guests may not interfere with the pool heating controls but contact our management company if problems arise. Any departures from this may result in loss of security deposit.

13. Passports

All guests from outside the USA must possess a full machine readable passport and any visas required for entry to the USA. It is the responsibility of the party leader to ensure that all guests have the correct travel documents, if there is any doubt please contact the UK or US embassy or passport agency for guidance

14. Liability

The owners and their management company accept no responsibility whatsoever for death, personal injury, accidents, loss or damage to persons belongings however caused. The use of the accommodation and all amenities including the pool and spa and resort amenities are at the users own risk.

Children must be supervised at all times by a responsible adult, ESPECIALLY WHEN USING THE POOL AREA . GLASS is not permitted within the pool area.

We cannot accept liability for acts or omissions or of changes of third parties, such as Airlines, Car Hire companies etc. We can neither accept responsibility or liability for any accident, injury or illness sustained during your rental period, regardless of how it may occur. We cannot accept responsibility or liability for Encantada Resort services or amenities that are not available during your stay for any reason.

15. Force Majeure

As with any other holiday, there are circumstances completely beyond our control, in which the property may not be available for your booking. We cannot take any responsibility for, and shall not be liable in respect of loss or changes caused by force majeure. Examples of these circumstances (but not limited to) are destruction or severe damage to the property, strikes, fire, floor, closure of airports, weather conditions, war, riots, terrorist activity or any other event beyond our control.

In the event of "Force Majeure" prior to your arrival at the villa/house, the owners will do their best to make alternative arrangements for you where possible. If they cannot or if the alternative arrangements are unacceptable to you, then they will refund all monies paid to them. This will be the full extent of the owners liability in such circumstances and the owners cannot be responsible for any other costs connected with any such cancellation, however arising. In the event of "Force Majeure" while you are at the villa/house (for example the airport being closed on your departure date) we recommend you contact your insurance company as soon as possible as they should be able to help you with alternate arrangements.

This is an Abiding Contract between Owner and Rentor.